Code of Ethics

NOVA Montréal is a not for profit, charitable, community based organization whose mission is to respond to identified unmet community needs, through the development and delivery of high quality innovative health care services.

The Board of Directors acknowledges that safe, competent and high quality care based on fair and ethical decision-making is essential for the success of the organization.

Therefore the Board of Directors developed this code of basic moral principles to guide our service.

This code applies to all Board Members, employees and volunteers of NOVA Montréal, and includes students of CEGEP, University or other visiting our organization for educational purposes.

The following information is intended to:

  • Outline the ethical behaviour expected from all persons attached to NOVA Montréal
  • To assist in problem solving during situations of ethical dilemma
  • To evolve as societal influences and the circumstances in which we provide services change.



Our volunteers, employees and around the clock nurses deliver quality home health care by following our organizations’s core values:

Compassion:  Our employees, at all stages of contact with the people we serve, show compassion, care, empathy and dedication.

Quality:  Our professional and reliable care is what distinguishes us and our services and creates an atmosphere of trust with our clients.

Respect  All people are treated with consideration and dignity, honoring their diversity and their individual needs.

Collaboration:  We work side by side and in collaboration with many organizations and foundations in order to better meet the needs of our clients.

These values help guide our employees and volunteers, and create an atmosphere of trust with our clients and the families so that they can remain in a safe, familiar environment for the duration of their time with us.


The Code of Ethics is based on the following principles and reflects the values described above.

1. Respect: the individual and his family are treated as one unit, with dignity. Support is offered to the client unit by providing the information needed to make informed decisions regarding services. Attention is paid to make certain that cultural and religious norms and preferences are observed and respected when dealing with clients.

2. Confidentiality and Protection of Information: Personal information, and information regarding clients, employees and donors is confidential and may not be disclosed to third parties without client employee or donor consent. All information must be recorded accurately and communicated responsibly. All information must be destroyed responsibly and according to NOVA Montréal organizational policies. Access to information confers an obligation to protect client privacy and personal interests. In an effort to pursue quality improvement, and as indicated on the ‘client consent to collection, use and disclosure of personal information document’ clients, employees and donors may be contacted by mail or telephone to participate in surveys concerning satisfaction with NOVA Montréal services, reviews by regulatory bodies and quality reviews.

3. Reasonable Response to requests for service: We will provide considerate and respectful care within the scope of our mission; limited only by the human and financial resources available at any given time. We deal fairly with clients, peers, the media and the general public.

4. Transparency: Information is available regarding expectations of care, fees charged and donations received. All reports to government bodies are accurate and submitted on a timely basis. Our financial accounting procedures are audited on an annual basis by an outside auditor. The general public is welcome to attend the Annual General Meeting of the organization.

5. Honesty: Information presented through organizational documents and advertising to the general public are accurate and truthful.

6. Commitment to Quality Improvement: The organisation undertakes to carryout ongoing measures of quality indicators on a regular basis. Employee and volunteer expertise is maintained through regular team meetings and ongoing professional development. There is an established procedure for receiving client comments and complaints. The organization will provide training and support to employees and volunteers in order to maintain their knowledge and skills.

7. Continuity: Board members, employees, volunteers and students shall act in the best interests of the client or organization. They will avoid actions and circumstances that may appear to compromise good judgement or create a conflict between personal and professional interests. All NOVA Montréal Board members, employees, volunteers and visiting students adhere to the NOVA Montréal Standard of Conduct. Board members, employees, volunteers and students declare existing and potential conflicts of interest promptly and attempt to resolve them in the best interests of all parties involved.

8. Accountability: All board Members, employees, volunteers and students are responsible to do the things that clients request in their care plan, in a way that, according to Best Evidence, works. They are accountable to answer for their responsibilities; to use resources wisely and to give precedence to clients’ best interest.

9. Safety: All employees, board members and volunteers shall follow the policies, procedures, training and instructions in place to protect the safety and wellbeing of the NOVA personnel and others during their work. All employees, board members and volunteers will make certain that their conduct or acts of omission as personnel of NOVA Montréal does not cause harm to others (physical, psychological, emotional other).

10. Fiscal responsibility. The Board of directors will make certain that the funds raised by the organization through fees charged or by donations received, are used in a manner that is effective and efficient and in line with the organization’s goals.