Standards of Practice

The principles found in the World Health Organization’s concept of Primary Health Care and the concept of Quality Management are the basis for the Standards of Care and Service followed by NOVA Montréal.

Standard 1: The focus of care and service delivery is the client.

Standard 2: Programs and services provided by NOVA Montréal make a significant contribution to the quality of life of clients, through promotion of health and wellness, prevention and early detection of illness and the provision of active health care services.

Standard 3: The relationship between the client and the service provider is an integral component of successful service delivery.

Standard 4: The client has the right to make informed choices with respect to service received.

Standard 5: The client centred care provided by NOVA Montréal is based on current scientific standards and criteria.